FAQs

Our Customer Care team is ready to answer any questions you may have. Please reach out to us at info@collectivetableau.com with your questions or comments!

WHAT ABOUT DAMAGED, DEFECTIVE, OR WRONG ITEM(S)?

We know mistakes can happen so we apologize if you’ve received a defective product. This includes a hole in the product, a misprint, or wrong item(s) being shipped. Within 10 days of receiving your order, contact us and we’ll work with you to provide a replacement.

WHAT PAYMENT METHODS DO YOU ACCEPT?

All major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. If you're unable to pay with these options, we also accept e-mail money transfer. 

WHAT CURRENCY AM I BILLED IN?

Note the final amount will be billed in CAD. The displayed prices in other currencies are an approximate of the final billed amount using today's rate from xe.com